Papa John is among the reputable companies in America’s pizza industry. The company provides delivery and take-out pizza services in the country. One of its restaurants stands as number three in the region. For the last three decades, Papa John Pizza Company never looks back as far as quality and customer care are concerned. Its innovation of new products and recipes are out of this world. Besides, over one thousand employees depend on it for their livelihoods.
The success of Papa John lies behind the unmatched skills of its Chief Executive Officer Steve Ritchie. He works hard to ensure Papa John delivers the best products and maintains top-notch customer care. It’s in that connection that he wrote a letter of apology on behalf of the company for somebody else’s mistakes.
In the letter, he penned his sincere apologies for the racial remarks and bad language used by one of the workers. As a man of peace, he swallowed his pride and convinced the customers that the views of the said remarks never represented Papa John’s views. He was quick to note that it never represented that of over 120,000 corporates or the company’s staff. Steve Ritchie admitted that his career was under trial for the first time in 22 years.
Steve Ritchie noted that the company desires to work with the community and such utterances were unfortunate. However, he insisted that various measures would take place to ensure the company’s relationship with the community prevailed. Ritchie promised to send a team to the ground to gather the relevant information concerning the company. The process would help in identifying the balance between the strength and weakness of the company.
Additionally, the company’s management would engage the employees to find out their views in a bid to forge the way forward. As the company’s leader, the Chief Executive promised to lead in the processes in a show of solidarity and loyalty to the community. He admitted that the company owed the community a lot because of their commitment.
In that connection, he promised to put everything on hold and embark on the recreational process first. Steve Ritchie categorically noted that reconciliation mattered first as far as the company’s progress was concerned.
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